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Ctrip Technology
Ctrip Technology
Nov 24, 2015 · Mobile Development

Transformation from Call Center and Web to Mobile: Ctrip’s Journey and Technical Strategies

The article recounts Ctrip’s three‑year transition from a traditional call‑center and web‑based OTA to a mobile‑first travel platform, detailing statistical growth, product consolidation, open API initiatives, system decoupling, performance monitoring, and continuous reliability improvements.

CtripOpen APIPerformance Monitoring
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Transformation from Call Center and Web to Mobile: Ctrip’s Journey and Technical Strategies