Dec 21, 2023 · Backend Development

Load Balancing ASR Services in Ctrip Call Center: Architecture and Implementation with FreeSWITCH and OpenSIPS

This article details the design, evolution, and best‑practice implementation of load‑balancing for ASR (speech‑recognition) services in Ctrip's massive call‑center, covering component architecture, MRCP integration, challenges with traditional balancers, and two practical solutions using FreeSWITCH distributor and OpenSIPS.

ASRFreeSWITCHMRCP

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Load Balancing ASR Services in Ctrip Call Center: Architecture and Implementation with FreeSWITCH and OpenSIPS

Meituan Technology Team

Mar 9, 2023 · Artificial Intelligence

Implementation and Practice of MRCP in Meituan Voice Interaction

This article details Meituan’s adoption of the Media Resource Control Protocol (MRCP) to standardize ASR and TTS integration, describing its architecture, key components, high‑availability deployment, and measured performance gains such as up to 55% latency reduction and a 15% increase in outbound call success rates.

ASRMRCPMeituan

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Implementation and Practice of MRCP in Meituan Voice Interaction