pandemic — 3 Technical Articles

Jul 31, 2020 · Big Data

How Pandemic Data Visualization Evolved: From John Snow’s Cholera Map to Modern COVID Dashboards

This article traces the history and development of pandemic data visualization—from 19th‑century cholera maps and early 2000s SARS charts to sophisticated COVID‑19 dashboards—while outlining five essential design principles that make such visualizations clear, engaging, and impactful.

COVID-19Design Principlesbig data

0 likes · 13 min read

How Pandemic Data Visualization Evolved: From John Snow’s Cholera Map to Modern COVID Dashboards

Alibaba Cloud Developer

Feb 14, 2020 · Artificial Intelligence

How Alibaba’s AI Voice Bots Revolutionized Customer Service During the Pandemic

This article explains how Alibaba leveraged AI‑powered voice robots to handle massive outbound call volumes during COVID‑19, detailing the technology stack, real‑world application scenarios across finance and retail, and the future potential of intelligent voice assistants in customer service.

AICustomer Servicenatural language processing

0 likes · 11 min read

How Alibaba’s AI Voice Bots Revolutionized Customer Service During the Pandemic

Mafengwo Technology

Feb 8, 2020 · Operations

How a Travel Platform Engineered a Pandemic‑Era Emergency Response: Operations Lessons

During the 2020 Chinese New Year lockdown, a travel platform mobilized its development, product, and operations teams to rapidly build refund systems, coordinate with suppliers, and ensure continuous online services, showcasing a user‑first, cross‑functional emergency strategy that balanced technical delivery with intense customer pressure.

Product Managementincident responseoperations

0 likes · 13 min read

How a Travel Platform Engineered a Pandemic‑Era Emergency Response: Operations Lessons