JD.com Experience Design Center
Nov 16, 2023 · Product Management
Designing an Enterprise Procurement SaaS Platform that Bridges B2B and B2C Experiences
This article explores how a digital procurement SaaS platform can serve enterprise customers by balancing B2B efficiency with B2C‑like user experiences, covering scale‑based needs, interaction design, guided selection, ordering flow, and after‑sale service management.
B2BB2CProduct Design
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