58UXD
Sep 18, 2020 · Product Management
Turning a B2B Car‑Dealer App into a Service‑Oriented Platform
This case study details how the "CheShangTong" B2B car‑dealer product was transformed from a tool‑centric app into a service platform through business analysis, user research, problem discovery, and a five‑dimensional service upgrade, with results measured by CES surveys.
B2B productCEScar dealer app
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