Fighter's World

Feb 28, 2026 · Industry Insights

How Giga Builds a Differentiated Edge in the Crowded AI Customer Service Market

Giga, an AI agent startup founded by IIT Kharagpur alumni, pivoted to AI customer service, leveraging a Python-as-Primitive architecture and the Atlas multi‑agent system to automate FDE work, achieve 98% resolution rates, and position itself against competitors through speed, complex‑scenario handling, and a reusable Skills library.