Ubiquitous Tech
Mar 28, 2025 · Artificial Intelligence
Building a RAG‑Powered AI Customer Service for Tongcheng Travel FAQs with FastGPT
The article walks through creating a Retrieval‑Augmented Generation (RAG) based AI chatbot for Tongcheng Travel by preparing FAQ data, formatting it with L1/L2/Q/A tags, importing it into FastGPT knowledge bases, configuring a workflow with intent classification and prompt engineering, and validating the system with multiple test cases.
AI chatbotFastGPTKnowledge Base
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