Chen Tian Universe

Feb 1, 2025 · Operations

Designing a Robust Refund Center: Architecture, Processes, and Product Strategies

This article explains the concept of reverse transactions, outlines the factors influencing refund operations, and details the design of a dedicated refund center, including its product architecture, processing flow, document structure, channel configuration, and the special "refund‑to‑payment" mechanism for out‑of‑time refunds.