Zhuanzhuan Tech

Aug 15, 2025 · Artificial Intelligence

How AI-Powered Minos Transforms Customer Service Quality Inspection

Facing massive daily customer service data, ZhiZhi built the AI-driven Minos quality inspection system, combining inspection items, plans, and tasks with large models, regex and programmatic checks, achieving a 26‑fold detection boost and processing over 20,000 interactions per day.