Efficient Ops

Sep 21, 2023 · Operations

How ICBC’s “Gongyin Counter Connect” Transforms Branch Operations with Digital Technology

The 2023 China International Service Trade Fair’s Enterprise Digital Transformation Forum showcased ICBC’s award‑winning “Gongyin Counter Connect” platform, detailing how its new architecture, AI‑driven services, remote handling and risk‑control mechanisms are reshaping bank branch operations and customer experience across more than 15,000 locations.