Meituan Technology Team

Nov 3, 2022 · Artificial Intelligence

Retrieval‑Based Dialogue System for Customer Service at Meituan

This article details Meituan's retrieval‑based dialogue framework for customer service, covering its five‑layer architecture, offline‑to‑online metric system, text and vector recall strategies, ranking models with pre‑training and contrastive learning, and real‑world deployment results across multiple business scenarios.