Intelligent QABot for 58.com: Classification and Retrieval Model Exploration

This article describes how 58.com’s AI Lab built and continuously improved the QABot intelligent customer‑service system by designing classification and retrieval models, evaluating FastText, LSTM‑DSSM, BERT and a self‑developed SPTM framework, and finally fusing them to boost answer rates and user experience.

AI chatbotBERTModel Fusion

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Intelligent QABot for 58.com: Classification and Retrieval Model Exploration

Tencent Cloud Developer

Mar 29, 2018 · Artificial Intelligence

How AI Powers a Smart Ops Bot for Seamless Dev‑Ops Collaboration

This article explains the motivation behind the growing gap between developers and operations, introduces Tencent Cloud's AI‑driven intelligent operations robot, outlines its core features, typical use cases, and dives into the retrieval‑based dialogue system and matching models that enable natural‑language interactions.

AI OpsChatbotDevOps

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How AI Powers a Smart Ops Bot for Seamless Dev‑Ops Collaboration