Alibaba Cloud Developer

Jan 22, 2019 · Artificial Intelligence

How Tmall’s “Most Concerned” Feature Uses AI to Match Reviews with Consumer Questions

The article explains how Tmall’s new “Most Concerned” module leverages NLP techniques, fastText embeddings, Bi‑LSTM classifiers, and a custom clustering algorithm to filter, group, and link consumer questions with relevant product reviews, improving the shopping experience across many product categories.