Wu Shixiong's Large Model Academy

Aug 5, 2026 · Artificial Intelligence

Detecting False Promises in Customer Service Agents: Can a Large Model Score Their Claims?

The article analyzes a deterministic rule called false_promise that flags agent replies claiming completed actions without corresponding tool calls, explains how tense affects verification, proposes a four‑step “claim‑check” process, and shows how scoring caps and regression samples expose both true violations and false‑positive edge cases.