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Zhuanzhuan Tech
Zhuanzhuan Tech
Oct 11, 2023 · Artificial Intelligence

Building a ChatGPT‑Based Intelligent Customer Service System with BERT Classification and Knowledge Filtering

This article describes how to construct an intelligent customer‑service assistant using ChatGPT for natural‑language understanding, BERT for user‑question classification, and Sentence‑BERT for knowledge‑selection, detailing system architecture, prompt design, model training, performance results, and practical cost reductions.

BERTChatGPTIntelligent Customer Service
0 likes · 16 min read
Building a ChatGPT‑Based Intelligent Customer Service System with BERT Classification and Knowledge Filtering
Baidu Geek Talk
Baidu Geek Talk
Sep 13, 2021 · Artificial Intelligence

Upgrading WanFang Academic Paper Retrieval System with PaddleNLP

WanFang upgraded its academic paper retrieval system by adopting PaddleNLP’s Chinese pre‑trained Sentence‑BERT models, using weakly supervised SimCSE data and Milvus vector indexing, compressing the transformer for TensorRT‑accelerated inference, achieving 70% better matching quality and 2600 QPS latency‑optimized performance.

Model DeploymentPaddleNLPSemantic Search
0 likes · 8 min read
Upgrading WanFang Academic Paper Retrieval System with PaddleNLP