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May 25, 2023 · Operations
Online Incident Severity Level Definition Rules
This document defines the online incident severity grading system, outlining fault categories, influencing factors such as business metrics, capital loss, user impact, and public opinion, and presents detailed P0‑P3 grading rules with tables for capital‑based, C‑end, and B‑end user classifications.
fault classificationincident managementoperations
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