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58 Tech
58 Tech
Jun 15, 2020 · Artificial Intelligence

Intelligent Voice Robot Architecture, Core Technologies, and Enterprise Applications

This article presents the engineering architecture of intelligent voice robots, detailing voice preprocessing, intent recognition, slot extraction, dialogue management, and showcases multiple enterprise use cases that improve efficiency and revenue across sales, customer service, and recruitment.

Dialogue ManagementIntent classificationSpeech Recognition
0 likes · 14 min read
Intelligent Voice Robot Architecture, Core Technologies, and Enterprise Applications
Ctrip Technology
Ctrip Technology
Nov 7, 2019 · Artificial Intelligence

Intelligent Customer Service in Travel: System Architecture and Key Technologies

This article explains the architecture and core technologies of Ctrip’s intelligent travel customer service, covering NLU, dialogue state tracking, policy learning, intent and slot extraction, multi‑round task bots, and the supporting platform for deployment and future multimodal extensions.

AIChatbotDialogue Management
0 likes · 12 min read
Intelligent Customer Service in Travel: System Architecture and Key Technologies