Optimization Practices for Business Opportunity Slot Recognition in 58.com Intelligent Customer Service

This article details the background, challenges, architecture, model selection, and future directions of the business‑opportunity slot recognition module used in 58.com’s intelligent customer service, highlighting how regex‑model fusion and IDCNN‑CRF improve entity extraction for phone, WeChat, address, and time slots.

BERTCRFIDCNN

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Optimization Practices for Business Opportunity Slot Recognition in 58.com Intelligent Customer Service

58 Tech

Nov 13, 2020 · Artificial Intelligence

Slot Recognition and Correction in Voice Robots: Methods, Models, and Experimental Results

This article presents a comprehensive study on slot (entity) recognition and error correction for voice robots, describing the labeling scheme, data annotation, IDCNN+CRF and BiLSTM+CRF models, a pinyin‑based similarity algorithm, and reporting significant accuracy improvements in real‑world deployments.

AIError CorrectionNLP

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Slot Recognition and Correction in Voice Robots: Methods, Models, and Experimental Results