Huolala Tech

Sep 10, 2025 · Artificial Intelligence

How AI Voice Humanization Cuts Call‑Center Costs: ASR, Smart Interrupt & TTS Deep Dive

This article examines how AI‑driven voice humanization—covering advanced ASR, intelligent interruption, and expressive TTS—addresses high labor costs, efficiency bottlenecks, and inconsistent service quality in inbound and outbound call‑center operations, presenting technical evaluations, optimization strategies, and future research directions.