Why Honolulu’s $7.3M Permit System Upgrade Became a Disaster
Honolulu's Department of Planning and Permitting spent $7.3 million on the HNL Build platform to replace its 28‑year‑old POSSE system, but within weeks staff labeled it a disaster as tasks slowed, audit trails vanished, and a survey of over 150 employees gave it the lowest possible rating.
