speech analytics

TAL Education Technology

Apr 14, 2022 · Artificial Intelligence

Intelligent Call Recording Quality Inspection Using Dual‑Mode Detection

This article proposes a dual‑mode detection solution for call‑recording quality inspection that combines rule‑based semantic similarity matching with BERT‑based sentence segmentation and RoBERTa multi‑label classification to achieve high accuracy, fast task adaptation, and strong generalization for customer‑service scenarios.