BanTech Think Tank

Sep 8, 2026 · Industry Insights

How PSBC Cut Branch Wait Times 30% with a Four-Dimensional AI Diagnosis System

China Post Savings Bank built a four-dimensional intelligent diagnosis system that fuses full-domain data and internal large models to quantify branch operations across staff efficiency, self-service equipment, hall experience, and marketing, enabling data-driven decisions that reduced wait times by 30% and cut per-transaction duration by 10%.