support — 5 Technical Articles

Mar 12, 2026 · R&D Management

From Service Desk to Coach: Turning Support into Sustainable Knowledge Assets

The article explains how shifting from a reactive, ticket‑based support role to a proactive coaching model reduces repetitive issues by identifying patterns, structuring knowledge, building reusable rules, and allocating dedicated time for systematic improvement, ultimately turning support work into lasting assets.

coachingknowledge managementprocess-improvement

0 likes · 12 min read

From Service Desk to Coach: Turning Support into Sustainable Knowledge Assets

21CTO

May 13, 2022 · Backend Development

Why .NET 5 and Windows 10 20H2 Support Ends May 10 – What Developers Need to Know

Microsoft will cease support for .NET 5 and Windows 10 20H2 on May 10, ending updates for .NET 5 after 18 months, while .NET 6 LTS continues until November 2024, and Windows 10 20H2 support for enterprise and IoT users extends to May 2023, prompting developers to upgrade.

.NET6DevelopmentWindows10

0 likes · 4 min read

Why .NET 5 and Windows 10 20H2 Support Ends May 10 – What Developers Need to Know

MaGe Linux Operations

Sep 23, 2021 · Operations

Ubuntu Extends LTS Support for 14.04 & 16.04 to Ten Years – Key Takeaways

Canonical has announced that the Ubuntu 14.04 LTS and 16.04 LTS releases will receive extended support for a total of ten years, pushing their end‑of‑life dates to April 2024 and April 2026, giving enterprise users more time for stable, secure infrastructure upgrades.

EnterpriseLTSOperating system

0 likes · 3 min read

Ubuntu Extends LTS Support for 14.04 & 16.04 to Ten Years – Key Takeaways

MaGe Linux Operations

Nov 14, 2018 · Big Data

Unlocking Market Insights: A Hands‑On Guide to Association Rule Mining with Apriori

This article introduces the fundamentals of association rule mining, explains the Apriori algorithm for discovering frequent itemsets, details confidence and support calculations, showcases real‑world examples such as market‑basket analysis, and provides Python code to implement the entire process.

Apriori algorithmConfidenceFrequent Itemsets

0 likes · 12 min read

Unlocking Market Insights: A Hands‑On Guide to Association Rule Mining with Apriori

MaGe Linux Operations

Apr 7, 2017 · Big Data

Master Association Rule Mining: Apriori Algorithm Explained with Python

This article introduces the fundamentals of association rule mining, explains the Apriori algorithm for discovering frequent itemsets, defines support and confidence metrics, distinguishes strong from weak rules, and outlines a Python implementation to calculate these measures.

AprioriConfidenceFrequent Itemsets

0 likes · 11 min read

Master Association Rule Mining: Apriori Algorithm Explained with Python

From Service Desk to Coach: Turning Support into Sustainable Knowledge Assets

Why .NET 5 and Windows 10 20H2 Support Ends May 10 – What Developers Need to Know

Ubuntu Extends LTS Support for 14.04 & 16.04 to Ten Years – Key Takeaways

Unlocking Market Insights: A Hands‑On Guide to Association Rule Mining with Apriori

Master Association Rule Mining: Apriori Algorithm Explained with Python

Why .NET 5 and Windows 10 20H2 Support Ends May 10 – What Developers Need to Know