Taobao Flash Sale Design
Nov 9, 2026 · User Experience Design
Beyond Tone: Taobao Shango's Emotional AI Agent Design Framework
The article details Taobao Shango's exploration of emotional design for its AI agent, moving beyond selectable tones to a three-layer framework of values, emotional response strategies based on psychology, and quantifiable tone rules, validated through automated testing.
AI AgentConversation DesignEmotional Design
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