FunTester

Nov 13, 2024 · Industry Insights

What Caused Alipay’s Double‑11 Outage? Inside the System Message Library Failure

On Double 11, Alipay suffered a multi‑hour outage that prevented payments, Yebao withdrawals, and Huabei repayments, prompting an official apology that blamed a partial failure of its system message library—a critical database for storing and routing system messages—highlighting hardware, software, network, and data factors behind the incident.