AliExpress Tech

Aug 13, 2026 · Artificial Intelligence

Building a Full‑Chain AI Agent for Intelligent Ticketing: From Config to Closed‑Loop

The article details a full‑chain intelligent ticketing platform that lets engineers configure tools and skills, run AI agents to diagnose and resolve tickets automatically, and continuously improve through a closed‑loop feedback system, highlighting architecture, runtime flow, configuration steps, and operational metrics.