Volcano Engine Developer Services
May 22, 2025 · Artificial Intelligence
How LLMs Can Automate Ticket Escalation: Inside ByteBrain’s TickIt System
This article introduces TickIt, a ByteBrain system that leverages large language models to automatically identify and escalate critical Oncall tickets, detailing its multi‑class escalation, deduplication, and category‑guided fine‑tuning modules, experimental results, and the operational impact on cloud services.
LLMOncall analysisSupervised Fine‑Tuning
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