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Bitu Technology
Bitu Technology
Jul 8, 2022 · Artificial Intelligence

Applying NLP and Machine Learning to Classify Tubi User Feedback

This article explains how Tubi leverages natural‑language processing, sentence embeddings (USE and BERT), and LightGBM models to automatically categorize large volumes of Net Promoter Score comments and customer‑support tickets, enabling data‑driven product decisions and workflow automation.

LightGBMNLPTubi
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Applying NLP and Machine Learning to Classify Tubi User Feedback