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Continuous Delivery 2.0
Continuous Delivery 2.0
Dec 18, 2020 · Operations

Applying the VALET Model for SRE Transformation at Home Depot (THD)

The article explains how Home Depot (THD) adopted the VALET model—a five‑dimensional SLO language covering Volume, Availability, Latency, Error, and Ticket—to unify communication, automate data collection, and improve reliability across its massive retail and e‑commerce infrastructure.

OperationsReliabilitySLO
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Applying the VALET Model for SRE Transformation at Home Depot (THD)