How 58.com Scales Voice Quality Inspection with AI-Powered Architecture

This article details the AI-driven intelligent voice quality inspection system built by 58.com, covering its background, multi‑layer architecture, speech recognition, role and tag identification, backend services, and the resulting efficiency gains for large‑scale call‑center operations.

AIDeep Learningcall center automation

0 likes · 15 min read

How 58.com Scales Voice Quality Inspection with AI-Powered Architecture

58 Tech

Aug 3, 2020 · Artificial Intelligence

Intelligent Voice Quality Inspection System Architecture and Implementation at 58.com

The article details the design and deployment of an AI-powered intelligent voice quality inspection system at 58.com, covering its overall architecture, speech recognition, role identification, tag detection, rechecking platform, and backend infrastructure, and demonstrates its impact on call‑center efficiency and service quality.

AIBackend ArchitectureDeep Learning

0 likes · 12 min read

Intelligent Voice Quality Inspection System Architecture and Implementation at 58.com

58 Tech

Jul 31, 2020 · Artificial Intelligence

Intelligent Voice Quality Inspection System: Architecture, Core Technologies, and Business Cases

This article presents 58.com’s intelligent voice quality inspection system, detailing its overall architecture, speech separation, speaker role identification, NLP‑based tagging, model choices such as VGG, BERT, ALBERT and SPTM, and real‑world call‑center use cases that improve efficiency and reduce risk.

AINLPcall center

0 likes · 20 min read

Intelligent Voice Quality Inspection System: Architecture, Core Technologies, and Business Cases