Ctrip Technology
May 26, 2022 · Operations
TS Operations System and Practices at Ctrip's Public Technical Service Center
This article details how Ctrip transformed its technical support team into a public TS organization, describing the evolution of its support models, the architecture of its operation system, AI‑driven service accounts, wiki automation, crawler tools, tagging strategies, monitoring dashboards, and future plans to enhance efficiency and user satisfaction.
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