How AI is Powering the Next Generation of Fusion Communication

Fusion Communication Technology Trends and Evolution

With the maturation of 5G, AI, AR/VR and the pandemic‑induced shift to online services, real‑time interactive experiences are in higher demand, prompting a broader, deeper convergence of cloud communication technologies. NetEase Cloud Communication VP Chen Gong highlighted these trends at the QCon 2021 Shanghai session.

Globalization and Modularity of Cloud Communication

To handle massive capacity growth, risk control, and quality assurance, NetEase Cloud Communication adopts a global intelligent routing network (WE‑CAN) and service‑quality monitoring. This architecture improves link stability, enhances data‑center resilience, and isolates failures through modular, geographically distributed units.

Key Video Communication Technologies and Practices

Senior technical expert Han Qingrui presented video RTC engine advancements, including AI‑enhanced video, denoising, proprietary encoding algorithms, adaptive QoE tuning, lightweight network acceleration, and AI‑driven super‑resolution. These techniques enable low latency, strong weak‑network resistance, and high visual fidelity across live streaming, video calls, and on‑demand playback, with applications such as LOOK live streaming and NetEase Cloud Music karaoke.

Audio AI Algorithms in RTC

Audio algorithm specialist Hao Yiya discussed challenges of AI audio in real‑time communication—high computational cost, limited generalization, and robustness. He proposed three practical solutions: optimized input features, lightweight neural networks, and targeted model optimization (data collection, compression, inference frameworks). NetEase also delivered a pioneering real‑time 3D spatial audio solution now used in FPS games and immersive platforms.

NetEase Cloud Music Network Library Cross‑Platform Practice

Senior engineer Chen Songmao shared the migration to a unified cross‑platform network library based on Chromium's Cronet. By customizing Cronet, NetEase achieved consistent performance across Android and iOS, reduced duplicated effort, and mitigated upgrade risks through isolation and incremental coverage. The library now powers core music‑app networking with notable HTTP/2 and QUIC gains.

Future Outlook

The session concluded that globalization, modularity, AI‑enhanced video and audio, and robust cross‑platform networking are essential pillars for the next wave of fusion communication services.