How BizDevOps Drives Value Delivery in Cloud-Adapted Banking

1. Evolution of Lean Management System

China Merchants Bank (CMB) progressed from PreCloud, OnCloud to InCloud, moving from standardization to platformization and ecosystem, shifting technology from a supporting role to a collaborative partner, ultimately becoming business itself.

2. Characteristics and Expectations of the Cloud Era

The cloud-native architecture principles include service orientation, elasticity, observability, resilience, process automation, zero‑trust, and continuous architectural evolution.

Post‑cloud, the expected outcomes focus on value delivery—demonstrating business value from resource investment—and on performance improvements from unified technology stacks, leading to better product and service quality.

Cost control, safety, and reliability remain essential, with six core points still applicable.

3. BizDevOps Implementation Evolution

BizDevOps follows a 1‑3‑5 model:

1 Goal: Create an organically integrated business‑technology digital organization that enables continuous innovation and long‑term development.

3 Capabilities: Customer‑value‑centric coordination, end‑to‑end digital operation, and transparent data‑driven performance measurement.

5 Key Practices: Product‑oriented team organization and delivery, business‑driven coordination mechanisms, application‑centric development assets and process management, continuous delivery tailored to business characteristics, and innovation for long‑term digital business.

CMB aligns BizDevOps with business strategy, ensures reasonable resource investment, and aims for rapid high‑value delivery.

The governance framework includes eight steps: digital product identification, business planning, feature decomposition, collaborative development, lean delivery, production rollout, outcome analysis, and continuous improvement.

Capability 1: Customer‑Value‑Centric Coordination

Strengthening collaboration between IT and business, optimizing processes, and ensuring continuous feedback on business value after deployment.

Capability 2: End‑to‑End Digital Operation

The unified BizDevOps platform links toolchains across four parts: digital business governance, extensive dashboards for grassroots management, cloud development paradigms (business modeling, technical modeling, micro‑service design, database design), and operations management (OAM, tracing, CMDB).

Capability 3: Transparent Data Process and Performance Measurement

High‑availability metrics are used to assess capabilities and drive continuous improvement.

4. Cloud Adaptation Evolution

Four focus areas guide CMB’s cloud adaptation:

Value‑oriented business‑technology integration, emphasizing high‑value demand and investment portfolio management.

Alignment of engineering and product management to maintain user experience and feedback loops.

Continuous digital product refinement and planning as a conduit for business‑IT integration.

Benchmarking against BizDevOps maturity models for ongoing improvement.

Additional initiatives include unified planning, user‑centric design, data barrier removal, and a robust tool platform to enhance developer experience.

Future directions involve platform engineering, modular PBC frameworks, leveraging large language models like ChatGPT for prompt engineering across the software lifecycle, and visualizing technical debt to improve responsiveness.

Overall, CMB’s BizDevOps journey demonstrates a comprehensive approach to value‑driven digital transformation in the cloud era.