How China Minsheng Bank Achieved Advanced DevOps Maturity: A Success Story

Large enterprises worldwide have demonstrated that standardization and tool empowerment are essential for success. DevOps standards and a continuous delivery pipeline platform can significantly improve quality and efficiency, making enterprises more agile and competitive.

On October 28, 2022, the China Academy of Information and Communications Technology (CAICT) announced the latest assessment results for the DevOps and AIOps series standards.

China Minsheng Bank’s Centralized Operations Business Processing System project successfully passed CAICT’s “R&D‑Operations Integration (DevOps) Capability Maturity Model – Technical Operations Standard Assessment”, achieving Level 2 technical operations and representing an advanced domestic level.

Minsheng Bank is the first national joint‑stock bank to pass the CAICT DevOps Technical Operations Standard assessment.

Evaluation Unit: China Academy of Information and Communications Technology

Evaluating Department: CAICT Cloud Computing and Big Data Research Institute, Deputy Director Wei Kai

- Q&A -

Q: Congratulations on passing the DevOps standard assessment at Level 2. How does it feel?

Lü Xiaoqiang: We are delighted to receive this recognition, which confirms our technical operation capabilities. Being the first joint‑stock bank to achieve Level 2 demonstrates our determination, especially during the pandemic, and we thank the experts for their guidance.

Q: What does passing the technical operations assessment mean for your team? What improvements were made?

Lü Xiaoqiang: The assessment team comprised members from the centralized operations project, application operations center, production scheduling center, system management center, and production management center. Their cross‑line collaboration broke knowledge silos and achieved project goals, reinforcing our confidence in R&D‑operations integration. We identified weaker areas such as capacity, cost, and user experience early on and addressed them with expert guidance.

Q: What are your future plans for DevOps?

Lü Xiaoqiang: We will use the DevOps standards to create technical specifications, embed them into processes and tools, and achieve a ripple effect from point to line to surface.

Q: How did the project perform during the assessment?

Peng Zhenshan: The assessment went smoothly thanks to strong leadership support, a dedicated cross‑functional team, and collaborative effort.

Q: How does the DevOps standard help your enterprise?

Peng Zhenshan: The DevOps standard, jointly developed by CAICT, major internet companies, and various industries, was approved by the Ministry of Industry and Information Technology and internationally by ITU‑T in July 2020. It covers continuous delivery, technical operations, security, risk management, system and tool standards, providing a comprehensive, practical guide for enterprise IT capability improvement.

Q: What is the outlook for DevOps?

Peng Zhenshan: DevOps is a methodology rather than a fixed process. As IT technology evolves, DevOps incorporates agile, micro‑services, automation, intelligence, and culture, and its future aligns with the overall advancement of IT.

Q: Please introduce the project you evaluated.

Gong Yumin: The Centralized Operations Business Processing System, built on a workflow engine, rule engine, and self‑developed platform, supports various back‑office operations such as settlement, credit, finance, inventory, account opening, remote banking, and integrated services. It standardizes, automates, and intelligently processes operations, enhancing efficiency, customer experience, and risk prevention.

Q: Why was this project chosen for the technical operations assessment?

Gong Yumin: As the bank deepens centralized operations, agility, professionalism, and lean management become critical. The system’s digitalization, intelligence, responsiveness, stability, and reliability are key targets, and the DevOps standard provides detailed guidance to achieve these goals.

Q: What are the technical characteristics of the system?

Gong Yumin: The system follows a cloud‑native architecture with presentation, access, integration, and middle‑platform layers. It uses in‑house frameworks, micro‑frontend for the front end, micro‑services for the back end, and domain‑driven design to enable multi‑team collaboration and improve development efficiency.

The “R&D‑Operations Integration (DevOps) Capability Maturity Model” series standards were led by CAICT with contributions from top internet companies, financial, telecom, and other enterprises, forming the most comprehensive and authoritative DevOps standards in China. The standards were officially released by the Ministry of Industry and Information Technology and adopted by many leading firms.

Since July 2020, the DevOps standard has been approved by the United Nations‑affiliated ITU‑T, becoming the world’s first international DevOps standard. The assessment framework includes agile development management, continuous delivery, technical operations, application design, security and risk management, and system and tool components.