How China Postal Savings Bank Achieved Leading‑Edge DevOps Automation Standards

Large‑scale enterprises worldwide have proven that standardization and tooling are key to success. The DevOps standards and the associated continuous delivery pipeline platform, when applied, significantly improve quality, efficiency, safety, and agility, boosting market competitiveness.

The China Academy of Information and Communications Technology (CAICT) has issued the "R&D Operations Integration (DevOps) Capability Maturity Model" series, guiding enterprises in DevOps implementation. Banks, securities, insurance, telecom, and internet firms have participated in CAICT assessments, enhancing their IT capabilities.

On December 15, 2023, the 2023 GOLF+ IT New Governance Leadership Forum in Beijing announced the latest DevOps and AIOps assessment results. China Postal Savings Bank (CPSB) submitted its "Star Platform" project, which passed the CAICT "System and Tool Automation Testing Platform" (Excellent) and "Mobile Automation Testing Module" (Excellent) assessments, reaching a leading domestic level.

Q&A with CPSB Software R&D Center General Manager Hu Junfeng

Q: Please introduce yourself, your organization, and the project you evaluated.

Hu Junfeng: CPSB is one of the six major state‑owned banks, serving over 6.5 billion customers through a unique "self‑operated + agency" model. Our "Star Platform" is an enterprise‑level test management and automation testing platform that standardizes testing processes, integrates tools, and provides a full‑flow version delivery data pipeline.

Q: How do you feel about passing the DevOps system and tool assessment?

Hu Junfeng: We are honored to pass the assessment and grateful for CAICT’s support. The evaluation offered valuable suggestions, turning the process into a journey of capability enhancement. The success reflects our team’s dedication and the platform’s role in boosting efficiency.

Q: How important is an end‑to‑end, integrated toolchain for DevOps adoption?

Hu Junfeng: In banking, rapid response to market changes is essential. An integrated toolchain automates the entire software lifecycle, dramatically improving process efficiency. Our "Star Platform" combines DevOps collaboration, cloud management, and testing tools to manage the full R&D workflow.

Q: What considerations led your company to participate in the system and tool assessment?

Hu Junfeng: We pursue technology‑driven growth, continuously exploring new methods. DevOps standards help accelerate digital transformation and improve business value delivery, aligning with market competition demands.

Q: What changes have the assessment brought to your team?

Hu Junfeng: Passing the assessment confirmed our automation testing capabilities are industry‑leading. It helped us benchmark against best practices, refine our automation and performance testing, and set new development goals.

Q: What improvements resulted from the assessment?

Hu Junfeng: We optimized the "Star Platform"’s automation and performance testing, supporting over 150 internal systems with more than 60 000 test scripts, and the non‑functional testing subsystem supports 400+ projects with over 10 000 scripts.

Q: What challenges did you face during the assessment and how were they solved?

Hu Junfeng: The main challenge was aligning our existing capabilities with the DevOps standards. We conducted multiple rounds of standard interpretation, created detailed improvement plans, and held weekly alignment sessions, which ensured successful completion.

Q: What are your next steps for DevOps development?

Hu Junfeng: We will focus on promoting DevOps across the bank, refining end‑to‑end processes, building a visual real‑time monitoring system, and continuously improving delivery efficiency.

Q: How do you view the future direction of DevOps?

Hu Junfeng: DevOps is evolving into XOps, integrating AI, big data, and cloud technologies. Concepts such as AIOps, BizDevOps, FinOps, and ArchOps will reshape service processes, resource management, and risk control, and CPSB will keep pace with these trends.

The CAICT DevOps capability maturity model, jointly developed with leading internet and telecom companies, is the first comprehensive international DevOps standard, recognized by the Ministry of Industry and Information Technology and adopted by many major enterprises.