How Zhejiang Mobile Is Pioneering AIOps to Reach NoOps

Background

In 2019 the GOPS Global Operations Conference in Shanghai featured Zhejiang Mobile’s special session, where Chen Yuanzheng and Chen Qingqing presented on container‑cloud scaling and the construction of an AIOps‑driven big‑data operations platform.

Evolution Since 2015

In 2015 Zhejiang Mobile launched the “Cloud Rising” initiative, beginning the Cloud‑Native 2.0 journey. Rapid architectural changes and growing system complexity created severe challenges for traditional operations, prompting a decisive transformation.

Transformation Goals and Roadmap

The ultimate aim is “NoOps”, delivering zero‑downtime customer experience and agile support for business growth. The team defined a six‑level roadmap from Level 0 (traditional ops) to Level 5 (fully autonomous), currently self‑assessed at Level 2.5.

Digital Operations Platform

Leveraging “big data + AI”, the platform enhances fault perception, cognition and handling, establishing a global digital fault‑governance system that reduces MTTR and raises MTBF.

Ubiquitous Perception

Massive data is aggregated, high‑value signals are selected, and intelligent detection creates both bottom‑up health metrics and top‑down anomaly alerts, enabling “eyes‑off” operations through ChatOps.

Cognitive Intelligence

A novel “four‑level fault delineation” methodology combines alarm, health, and anomaly data with spatiotemporal, call‑chain, and metric correlation knowledge‑graph models to support precise fault diagnosis.

Automation and Self‑Healing

Automation replaces manual scripts, and self‑healing capabilities have progressed from process‑level to network‑element level, with early exploration of business‑level self‑healing.

Capability Middle‑Platform

Since 2017 the IT department has been consolidating operational capabilities into a middle‑platform architecture that will align with the IT 2.0 plan and continue to mature.

Organizational Agility

The transformation emphasizes mindset change, streamlined processes, and talent optimization, using advanced tools to create a new operational image that supports high‑quality business development.

Skill‑Driven R&D

By fostering an ops‑R&D culture, teams have built a product chain centered on “foreknowledge” (risk warning), “vision” (fault tracing), and “seamless” (self‑healing), with ongoing enhancements to front‑end operational products.

Results and Outlook

In 2019 the “100‑day safety production” campaign cut fault duration by 60%, delivering tens of millions of operational value. Zhejiang Mobile now leads AIOps development, continuing digital 2.0 transformation and promoting the four‑fold ops modernization across the industry.

Future AIOps Vision

Future work will deepen the IT support network, refine the new operations system, and advance digitalization, middle‑platform, skill‑R&D, and agile organization, positioning Zhejiang Mobile as a pioneer of AIOps within the telecom sector.