Digital Planet

Nov 9, 2026 · Industry Insights

Reorganizing HR's Three Pillars for Business Results in the AI Era

This article analyzes how HR's three-pillar model (COE, HRBP, SSC) must shift from filling headcount to designing capability combinations that deliver business results, using a case study of after-sales expansion to illustrate trade-offs between centralized expert diagnosis and local field service, the role of AI, task contracts, and accountability networks.