Affinity Diagram

流利说 Design Team

Sep 30, 2018 · Product Management

How to Build an Effective User Experience Map in 7 Simple Steps

This guide explains what a user experience map is, why it matters, the essential components such as tasks, emotions and touchpoints, and provides a step‑by‑step process—including goal setting, research, brainstorming, affinity diagramming, and low‑ and high‑fidelity prototyping—to help teams visualize and improve the user journey.