Suning Design

Apr 27, 2021 · Product Management

How Customer Journey Maps and Service Blueprints Transform UX Design

This article explains how Customer Journey Maps and Service Blueprints serve as powerful visual tools for UX designers and product managers to analyze user emotions, identify pain points, and align front‑stage and back‑stage processes, illustrated with real‑world examples such as SuNing’s trade‑in program and Atour hotels.