JD Retail Technology
Aug 28, 2023 · Operations
RPA‑Powered Intelligent Customer Service on Enterprise WeChat for 618 Promotion
This article describes how a rapidly growing e‑commerce business used RPA combined with an intelligent Q&A system to automate 24/7 customer service on Enterprise WeChat, addressing resource limits, repeated queries, and large‑scale promotion spikes while preserving merchants' existing communication habits.
Intelligent ChatbotRPAWeChat
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