Feb 17, 2023 · Product Management

When and How to Use User Experience Maps: Real Cases and Key Benefits

This article explains what user experience maps are, when they should be applied, the value they bring to product strategy, and provides step‑by‑step guidance illustrated with two real‑world renovation case studies.

UX mapUser experiencecustomer journey

0 likes · 10 min read

When and How to Use User Experience Maps: Real Cases and Key Benefits

流利说 Design Team

Sep 30, 2018 · Product Management

How to Build an Effective User Experience Map in 7 Simple Steps

This guide explains what a user experience map is, why it matters, the essential components such as tasks, emotions and touchpoints, and provides a step‑by‑step process—including goal setting, research, brainstorming, affinity diagramming, and low‑ and high‑fidelity prototyping—to help teams visualize and improve the user journey.

Affinity DiagramStoryboardUX map

0 likes · 7 min read

How to Build an Effective User Experience Map in 7 Simple Steps