How China’s Bank of Communications Achieved Top‑Tier DevOps Maturity
The article details the Bank of Communications' participation in the 2023 XOps Forum, its successful DevOps continuous‑delivery level‑3 assessment for two projects, the resulting efficiency gains, metrics, and future plans for expanding DevOps practices across the organization.
Large enterprises worldwide have proven that standardization and tool empowerment are key to success. The DevOps standards and a standards‑based continuous delivery pipeline platform can significantly improve quality, efficiency, and safety, enhancing market competitiveness.
On July 18, 2023, the China Academy of Information and Communications Technology (CAICT) hosted the 2023 XOps Industry Innovation Development Forum in Beijing, focusing on "Quality‑Efficiency Integration, Steady Progress, Co‑creating the New Future of XOps" to improve enterprise R&D‑operations capabilities and share XOps system‑building experiences.
During the forum, CAICT announced the latest batch of DevOps/AIOps standard assessment results. The Bank of Communications (BoC) participated with two projects – the "Special List System (Domestic)" and the "Marketing Strategy Center" – and passed the CAICT "R&D‑Operations Integration (DevOps) Capability Maturity Model" continuous delivery level‑3 assessment, demonstrating a leading domestic DevOps capability.
BoC has now passed eight DevOps continuous delivery assessments and one DevSecOps assessment.
Q & A
Song Zhanjun (Deputy General Manager, BoC Software Development Center): BoC is a century‑old state‑owned commercial bank headquartered in Shanghai, committed to technology as the primary productive force and driving digital transformation. Since 2002, BoC has undergone major IT initiatives, achieving progress in fintech reform, data governance, architecture transformation, risk control, and stable operations.
Two projects were evaluated:
Special List System: Handles customer onboarding, remittance, and special‑list identification, enabling transaction control for compliance and regulatory risk management.
Marketing Strategy Center: Manages strategy configuration, contact control, queries, outputs, and monitoring across all marketing channels (mobile banking, phone banking, self‑service, SMS, etc.).
Passing the level‑3 continuous delivery assessment affirmed BoC's DevOps promotion and implementation, confirming industry‑leading capabilities.
The assessment highlighted improvements such as automatic build success rates above 90%, over ten daily builds, 100% interface test coverage, integration issue resolution within 30‑180 minutes, and average pipeline duration under 10 minutes.
Benefits include streamlined tool platforms, integrated development‑test‑operations flow, reduced technical debt, faster issue resolution, higher product quality, and enhanced team collaboration and transparency.
Future plans involve localizing the DevOps standards, expanding the enterprise‑level DevOps tool platform, and supporting the group’s 14th‑15th‑Year Financial Technology roadmap to achieve end‑to‑end visualized, cloud‑native, and automated continuous delivery capabilities.
These efforts align with China’s digital economy growth, positioning DevOps as a critical enabler for enterprise‑wide digital transformation in the financial sector.
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