TOGAF 10 Stakeholder Map: 5 Categories, 22 Roles Explained

The TOGAF 10 standard identifies 22 distinct stakeholder types grouped into five categories. Understanding these roles is essential for effective enterprise architecture governance and communication.

1. Corporate Functions

These stakeholders oversee enterprise-wide strategy, policy, and resource allocation. Their decisions shape the overall architecture and operations.

CxO (CEO, CFO, CIO, etc.) : Set strategic direction, ensure effective resource use, and achieve long-term goals.

Enterprise Security : Define and enforce security policies to protect information and assets.

Program Management Office (PMO) : Establish project management frameworks and standards; ensure successful execution and resource allocation.

QA/Standards Groups : Maintain product and service quality through defined standards.

Procurement : Manage purchasing to stabilize supply chains and control costs.

Human Resources (HR) : Handle recruitment, training, performance evaluation, and compensation to secure talent and employee relations.

2. End-user Organization

These are the ultimate consumers of systems and services; their needs and feedback directly influence design and functionality.

Executives : Leaders whose system requirements align with strategic objectives and business growth.

Line Management : Operational managers who need systems to support daily business activities.

Business Domain Experts : Specialists with deep domain knowledge; their input is critical for defining and optimizing system functions.

Data Owners : Responsible for specific data sets, ensuring integrity, accuracy, and security.

3. Project Organization

Stakeholders directly involved in project management and delivery, ensuring projects meet time, budget, and scope targets.

Executives (Project Sponsors) : Provide strategic direction and resource backing.

Line Management : Manage day-to-day team coordination.

Business Process/Functional Experts : Ensure solutions match business process and functional requirements.

Product Specialists : Offer deep product or technology expertise and guidance.

Technical Specialists : Design and implement technical solutions within their domain.

4. System Operations

Responsible for ongoing system operation and maintenance to guarantee high availability and reliability.

IT Service Management : Oversee service delivery, support, and continuous improvement.

Service Desk : Provide first-line technical support and issue resolution.

Application Management : Maintain and optimize enterprise applications.

Infrastructure Management : Manage servers, storage, network, and other infrastructure for stability and security.

Data/Voice Communications : Ensure reliable and secure data and voice communication systems.

5. External Stakeholders

Entities outside the organization that influence or are affected by its operations.

Suppliers : External providers whose quality and delivery directly impact operations.

Regulatory Bodies : Government or industry regulators that enforce compliance requirements.

Reference: TOGAF 10 Standard .