Ctrip Technology
Nov 15, 2016 · Operations
Predictive Outbound Call Platform: Algorithm, Design, and Production Deployment at Ctrip
Ctrip’s SoftIVR predictive outbound calling platform combines a custom algorithm, SoftPBX integration, and scalable architecture to reduce agent wait times, improve call efficiency, and achieve higher success rates across large‑scale call center operations.
Call Center OperationsPredictive Callingoutbound algorithm
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