Tagged articles

softpbx

2 articles · Page 1 of 1

Nov 18, 2016 · Operations

Design and Implementation of Ctrip's Predictive Outbound Call Platform

This article describes Ctrip's large‑scale predictive outbound call platform, covering its underlying algorithms, SoftPBX integration, system architecture, concurrency enhancements, deployment experience, and measurable improvements in call success rates and agent efficiency.

OperationsPlatform designcall center

0 likes · 8 min read

Design and Implementation of Ctrip's Predictive Outbound Call Platform

Ctrip Technology

Nov 15, 2016 · Operations

Predictive Outbound Call Platform: Algorithm, Design, and Production Deployment at Ctrip

Ctrip’s SoftIVR predictive outbound calling platform combines a custom algorithm, SoftPBX integration, and scalable architecture to reduce agent wait times, improve call efficiency, and achieve higher success rates across large‑scale call center operations.

Call Center OperationsPredictive CallingScalable Architecture

0 likes · 11 min read

Predictive Outbound Call Platform: Algorithm, Design, and Production Deployment at Ctrip