21CTO
Aug 21, 2015 · Product Management
Why a User‑First Mindset Beats Traditional Customer Models in the Internet Age
The article explains how internet companies must shift from a traditional customer‑centric approach to a user‑first strategy, emphasizing massive user bases, free services, and exceptional experience as the foundation for sustainable business value and long‑term growth.
User experiencecustomer vs userfree services
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