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Architecture and Beyond
Architecture and Beyond
Apr 27, 2024 · Product Management

Improving Efficiency in Domestic SaaS Companies: Product, R&D, Customer Acquisition, and After‑Sales Challenges

The article analyses the low efficiency problems faced by Chinese SaaS firms across product, development, customer acquisition and after‑sales, identifies root causes such as homogenous offerings, poor demand management, weak R&D processes, and proposes strategic, cultural, architectural, procedural and metric‑driven solutions to boost overall performance.

Customer AcquisitionR&DSaaS
0 likes · 22 min read
Improving Efficiency in Domestic SaaS Companies: Product, R&D, Customer Acquisition, and After‑Sales Challenges
dbaplus Community
dbaplus Community
Oct 26, 2022 · Backend Development

Designing a Scalable After‑Sales System: Architecture, Distributed Locks, and ES Sync

This article explains the capabilities, positioning, and three‑tier architecture of JD Daojia's after‑sales system, detailing how it handles multi‑endpoint requests, distributed locking, promotion‑aware split data, Elasticsearch synchronization, combined return logistics, and accurate refund processing.

MicroservicesSystem Designafter-sales
0 likes · 16 min read
Designing a Scalable After‑Sales System: Architecture, Distributed Locks, and ES Sync
Qunar Tech Salon
Qunar Tech Salon
Dec 10, 2020 · Operations

Improving International Hotel After‑Sales Service: Metrics, Optimization Strategies, and Risk Prediction with LightGBM

The article analyzes the after‑sales process of international hotel bookings, defines key metrics such as defect rate and SPO, describes operational improvements, and presents a LightGBM‑based risk‑prediction model to reduce on‑site defects and enhance overall service efficiency.

Hotel IndustryLightGBMOperations
0 likes · 14 min read
Improving International Hotel After‑Sales Service: Metrics, Optimization Strategies, and Risk Prediction with LightGBM