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Architecture and Beyond
Architecture and Beyond
Apr 27, 2024 · Product Management

Improving Efficiency in Domestic SaaS Companies: Product, R&D, Customer Acquisition, and After‑Sales Challenges

The article analyses the low efficiency problems faced by Chinese SaaS firms across product, development, customer acquisition and after‑sales, identifies root causes such as homogenous offerings, poor demand management, weak R&D processes, and proposes strategic, cultural, architectural, procedural and metric‑driven solutions to boost overall performance.

R&DSaaSafter-sales
0 likes · 22 min read
Improving Efficiency in Domestic SaaS Companies: Product, R&D, Customer Acquisition, and After‑Sales Challenges
转转QA
转转QA
Nov 25, 2022 · Fundamentals

Rapid Onboarding and Testing of After‑Sales Business: A Two‑Week Experience

This article shares a two‑week experience of quickly learning and testing the after‑sales business for a QA engineer, outlining preparation steps, core B2C after‑sales workflow, demand analysis, and practical testing strategies for cross‑business tasks.

ProcessQAafter-sales
0 likes · 11 min read
Rapid Onboarding and Testing of After‑Sales Business: A Two‑Week Experience
Qunar Tech Salon
Qunar Tech Salon
Dec 10, 2020 · Operations

Improving International Hotel After‑Sales Service: Metrics, Optimization Strategies, and Risk Prediction with LightGBM

The article analyzes the after‑sales process of international hotel bookings, defines key metrics such as defect rate and SPO, describes operational improvements, and presents a LightGBM‑based risk‑prediction model to reduce on‑site defects and enhance overall service efficiency.

LightGBMafter-saleshotel industry
0 likes · 14 min read
Improving International Hotel After‑Sales Service: Metrics, Optimization Strategies, and Risk Prediction with LightGBM