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Dual-Track Product Journal
Dual-Track Product Journal
Jun 5, 2025 · Product Management

Why Order Splitting Can Make or Break Your E‑Commerce Business

This article explains the essential purpose of order splitting in e‑commerce, outlines seven common splitting scenarios—from merchant and multi‑warehouse splits to logistics, inventory, and after‑sale cases—shows their impact on cost, fulfillment efficiency, and customer experience, and presents a three‑module system design to implement robust splitting logic.

customer experiencee‑commerce logisticsinventory optimization
0 likes · 8 min read
Why Order Splitting Can Make or Break Your E‑Commerce Business
DataFunSummit
DataFunSummit
Aug 20, 2024 · Artificial Intelligence

Applying Large Language Models to Intelligent Telemarketing: Evolution, Architecture, and Future Outlook

This article reviews the evolution of telephone sales, introduces large model technologies, outlines their integration into intelligent telemarketing workflows, discusses practical implementation methods, challenges, and future trends, and shares insights from industry experts on optimizing AI‑driven sales automation.

AIData SecurityTelemarketing
0 likes · 17 min read
Applying Large Language Models to Intelligent Telemarketing: Evolution, Architecture, and Future Outlook
Architects Research Society
Architects Research Society
Jun 14, 2023 · Information Security

Understanding CIAM: Customer Identity and Access Management and the UMM Solution

The article explains the concept of Customer Identity and Access Management (CIAM), its importance for public‑facing applications, key features, industry trends, Gartner insights, and compares major CIAM solutions—including the UMM offering—highlighting functional coverage and deployment options.

CIAMIAMIdentity Management
0 likes · 14 min read
Understanding CIAM: Customer Identity and Access Management and the UMM Solution
Architects Research Society
Architects Research Society
May 16, 2023 · Fundamentals

Definition and Understanding of Digital Transformation

Digital transformation is the process of using digital technologies to create new or modify existing business processes, culture, and customer experiences, emphasizing a customer‑centric view that reshapes how organizations operate, innovate, and deliver value across all interactions.

Digital Transformationbusiness processcustomer experience
0 likes · 11 min read
Definition and Understanding of Digital Transformation
Architects Research Society
Architects Research Society
Oct 19, 2022 · Product Management

The Classic Engineering Blunder: Ignoring Customer Experience

The article warns software engineers and founders about the common mistake of building technology without first understanding customer needs, illustrating the lesson with Steve Jobs' remarks, the Bridge on the River Kwai analogy, and advice to adopt a customer‑centric, prototype‑driven development mindset.

Lean StartupPrototypecustomer experience
0 likes · 11 min read
The Classic Engineering Blunder: Ignoring Customer Experience
DevOps
DevOps
May 5, 2022 · Product Management

Experience Measurement: A Five‑Step Framework for Driving Business Impact

The article presents a five‑step experience measurement methodology that combines operational and perception data to link customer experience with business performance, offering practical guidance on model building, metric decomposition, diagnosis, redesign, continuous monitoring, and long‑term implementation principles.

Digital TransformationExperience MeasurementROI
0 likes · 10 min read
Experience Measurement: A Five‑Step Framework for Driving Business Impact
AntTech
AntTech
Jan 15, 2021 · Artificial Intelligence

First Principles of Insurance Technology and Digital Transformation

In the post‑pandemic era, insurance companies must adopt first‑principle thinking and leverage AI, big data, cloud and ecosystem technologies to digitize the entire value chain—from product design and multi‑channel sales to underwriting, claims, and long‑term customer engagement—thereby delivering higher coverage, lower cost, and superior experience for a new generation of policyholders.

Artificial IntelligenceBig DataDigital Transformation
0 likes · 50 min read
First Principles of Insurance Technology and Digital Transformation
Architects Research Society
Architects Research Society
Dec 4, 2020 · Operations

12 Steps for Successful Digital Transformation

The article outlines twelve essential steps for achieving effective digital transformation, emphasizing a customer‑centric mindset, organizational culture change, leadership, technology decisions, data integration, internal and external experience, supply‑chain efficiency, security, product innovation, omnichannel presence, and personalization.

Change ManagementDigital Transformationcustomer experience
0 likes · 8 min read
12 Steps for Successful Digital Transformation
JD Tech
JD Tech
Mar 11, 2019 · Artificial Intelligence

Experience Architecture and Technical Design of JD Fashion Digital Store

The article details JD's borderless retail concept by presenting the experience architecture, AI‑driven interaction, edge‑perception layers, technical stack, and data‑driven metrics that together enable a low‑cost, scalable digital transformation of fashion brick‑and‑mortar stores.

AI perceptionData AnalyticsEdge Computing
0 likes · 17 min read
Experience Architecture and Technical Design of JD Fashion Digital Store
Baidu Intelligent Testing
Baidu Intelligent Testing
Jul 13, 2016 · Artificial Intelligence

Detecting Offline Merchant Service Issues Using Machine Learning and Big Data at Nuomi

The article describes how Nuomi analyzes refund and complaint data with machine‑learning and big‑data techniques, extracts features for single‑ and multi‑store scenarios, builds decision‑tree models with regional adjustments, and creates an online workflow to promptly intervene on merchants that fail to serve customers.

Big Datacustomer experiencedecision tree
0 likes · 5 min read
Detecting Offline Merchant Service Issues Using Machine Learning and Big Data at Nuomi