The article details how leading Chinese banks, including state‑owned and joint‑stock institutions, have adopted the CAICT‑led DevOps Capability Maturity Model, reporting 21, 48, and 13 assessment projects respectively, and explains the model’s standards, international recognition, and its impact on digital transformation.
Ansible, an open‑source, agent‑less automation platform born in 2012, simplifies large‑scale service deployment and configuration through YAML playbooks, offering features like batch command execution, modular architecture, idempotency, and SSH‑based management, making it essential for efficient operations in growing IT environments.
This article explains the three main backup methods—full, incremental, and differential—detailing their processes, advantages, disadvantages, and suitable use cases for organizations of different sizes, helping readers choose the most appropriate backup strategy for their business needs.
At the 2022 XOps Industry Ecosystem Summit in Beijing, the China Academy of Information and Communications Technology unveiled the "2022 XOps Top Ten Keywords", highlighting trends such as DevOps, DevSecOps, CO‑DevOps, Continuous Testing, R&D efficiency metrics, AIOps, BizDevOps, FinOps, ArchOps and Digital Governance that are driving the evolution of modern IT operations.
This article explains the fundamentals of CMDB, why static and dynamic implementations often lose longevity, and proposes a first‑principles‑based approach—including relationship design, CI attribute classification, and a 3C (Core‑Connection‑Closed‑Loop) method—to create a durable configuration management database for IT operations.
The 2022 online AIOps Technology Salon hosted by the China Academy of Information and Communications Technology gathered over 13,000 viewers, featured expert talks on standards, practical implementations, anomaly‑detection algorithms, and real‑world case studies from major enterprises, offering actionable insights for modern IT operations.
The article introduces the 2022 China AIOps Current Situation Survey, explains how rapid data growth and digital transformation are driving intelligent operations, outlines the joint effort of over 60 enterprises to compile the report, and invites industry professionals to contribute their insights through an online questionnaire.
This article reviews the 15 leading network monitoring solutions of 2022, detailing each vendor's key features, pricing tiers, and Gartner Peer Insights ratings, while explaining why network visibility is essential for modern hybrid IT environments.
China’s AIOps industry, highlighted in the 2022 “China AIOps Status Survey” led by CAICT and major telecom and cloud firms, examines the rise of intelligent operations since Gartner’s 2016 definition, detailing its role in digital transformation, infrastructure upgrades, and a detailed five‑month research timeline.
Observability measures a system’s current state using telemetry such as logs, metrics, and traces, enabling IT, DevOps, and SRE teams to detect, diagnose, and resolve issues in complex multi‑cloud environments while delivering better performance, reliability, and business outcomes.
This article explains the concepts of disaster tolerance, fault tolerance, and disaster recovery, compares them with backup purposes, discusses RTO/RPO metrics, investment considerations, and outlines common disaster‑recovery architectures for enterprise IT operations.
This article presents the Chinese DevOps Capability Maturity Model, showcases eight leading companies—including Tencent, Baoxin Software, and Huairong Technology—that have been evaluated, details their project outcomes, and explains how the model guides digital transformation and IT operational improvement across industries.
This case study describes how the Theory of Constraints' five-step drum‑buffer‑rope method was applied to Microsoft’s XIT maintenance engineering team, transforming a severely overloaded workflow into a high‑throughput operation, achieving a 155% productivity boost, reducing lead times to two weeks, and eliminating the bottleneck without adding resources.
The article explores how the technical operations teams behind Beijing 2022’s winter venues built, tested, and maintained a complex information‑technology system—turning the venues’ IT infrastructure into the lifeblood that kept the Games running smoothly despite harsh weather, remote locations, and tight deadlines.
This article shares practical methods and real‑world case studies for IT professionals to analyze, locate, and fix system runtime issues, service timeouts, file‑handle leaks, JVM memory overflows, and performance bottlenecks, emphasizing hypothesis testing, boundary narrowing, and systematic post‑mortems.
This article explains how AIOps leverages AI and data science to transform IT operations, outlines the newly released AIOps Capability Maturity Model, and highlights Inspur Cloud's platform achievements and industry collaboration behind the standard.
Zhejiang Mobile’s fault‑center AIOps system passed the first official assessment by China’s CAICT, showcasing advanced AI‑driven IT operations, detailing the evaluation process, interview insights, and the broader AIOps maturity model shaping future intelligent operations.
The article explains AIOps fundamentals, details Zhejiang Mobile’s successful assessment in the national AIOps capability maturity model, shares insights from an interview with the company’s network‑management deputy director, and outlines future plans and industry recommendations for AI‑driven IT operations.
The article summarizes a GOPS conference presentation by Dingmao Technology on AIOps scenario‑driven construction, detailing challenges, definition of scenarios, technical methods, roadmap planning, and future prospects, while showcasing practical examples and supporting technologies for intelligent IT operations.
This comprehensive guide details the definitions, common symptoms, likely hardware components, and step‑by‑step diagnostic procedures for power‑on, startup, shutdown, disk, display, installation, application, network, internet, peripheral, audio‑video, and compatibility faults in personal computers, illustrated with real‑world case studies and practical troubleshooting tips.
An interview with Qingchuang Technology’s co‑founder reveals how their Sherlock AIOps platform passed the first domestic AIOps system and tool assessment, illustrating the role of AI‑driven alarm convergence, the significance of the CAICT maturity model, and future plans for intelligent IT operations across industries.
The article reports that Zhejiang Mobile’s AIOps system and tool modules, including anomaly detection and alarm convergence, successfully passed the first‑stage assessment by the China Academy of Information and Communications Technology, highlighting the growing importance of AI‑driven operations, sharing interview insights on implementation, benefits, and future plans.
The article explains the concept of AIOps, details Guangdong Mobile’s AI‑plus‑knowledge experience fault‑diagnosis platform passing the first‑stage AIOps maturity assessment, shares interview insights from senior managers, and outlines future development directions for intelligent IT operations.
The article explains how AIOps leverages AI to enhance IT operations, details Huatai Securities' successful first‑batch evaluation by the China Academy of Information and Communications Technology, and outlines future plans and the emerging AIOps maturity model standards.
The article explains AIOps—AI‑driven IT operations—its Gartner‑defined role, the debut of the first certified AIOps system and tool assessments announced at the 2021 DevOps International Summit in Beijing, and provides details on the evaluated enterprises, modules, and the new AIOps Capability Maturity Model.
The Indian tax e‑filing portal built by Infosys collapsed shortly after launch due to inadequate testing, poor project management, and repeated technical glitches, highlighting critical lessons for large‑scale IT operations and delivery.
This guide explains what Application Portfolio Management (APM) is, why it’s essential for modern enterprises, the benefits it delivers, typical stakeholder concerns, and step‑by‑step practices for building and maintaining an effective application portfolio.
The article explains how enterprises are moving from traditional primary‑backup and two‑region three‑center data‑center models toward distributed active/active data‑center architectures to achieve continuous 24/7 operations, higher resource utilization, and fault‑transparent services, while outlining the technical and organizational challenges involved.
The article analyzes how the rise of middle‑platform strategies drives a new wave of business platformization across retail, finance, and telecom, outlines the deeper challenges of capability reuse, system boundary definition, data processing, and technology‑stack selection, and argues that classic enterprise‑architecture frameworks no longer suffice for these evolving needs.
A recent Creatio‑sponsored survey of 1,000 IT leaders reveals that despite the surge of low‑code/no‑code platforms, IT departments remain essential, with experience gaps and limited automation hindering broader adoption and faster development.
The 2021 GOPS Global Operations Conference in Shenzhen highlighted the shift toward intelligent, AI‑driven IT operations, presenting practical solutions, a three‑principle six‑step framework, and four core capabilities that help enterprises digitize, govern, and automate their operational data for higher efficiency.
Anxin Securities’ CIO discusses how the company’s Internet Customer Service Platform passed the DevOps Standard Continuous Delivery Level 3 assessment, detailing the motivations, implementation challenges, measurable improvements, and future plans for scaling DevOps across its technology stacks.
This article provides a comprehensive overview of AIOps, covering its definition, evolution from manual to AI-driven operations, core capabilities, and real-world applications in capacity prediction, anomaly detection, and alarm merging, illustrated with case studies from a food‑retail giant and internal logistics.
The article examines how enterprises are moving from traditional primary‑backup and two‑site‑three‑center architectures toward distributed active/active data centers, outlining the concepts of distribution and multi‑activity, the technical challenges involved, and the operational benefits of higher availability and resource efficiency.
This article reviews five popular open‑source monitoring solutions—Cacti, Nagios, Zabbix, Prometheus, and Grafana—highlighting their core architectures, key features, strengths, and limitations to help IT professionals select the most suitable tool for their environment.
The 2020 China DevOps Status Survey reveals that while over 60% of companies have adopted DevOps, many still struggle to assess its success, highlighting key performance criteria, maturity levels, and ongoing challenges such as expertise gaps and metric definition.
This article explains what disaster recovery is, how it differs from backup, outlines the various classifications of disaster recovery and backup, and details the six practical differences and four backup levels that organizations should consider to ensure business continuity and data protection.
The article explains how DevOps extends digital value across the entire software delivery lifecycle, enabling lean IT organizations to improve efficiency, reduce costs, and align technical and business operations through scenario‑based digital operations and accurate data and language integration.
This article examines government‑level open‑source migrations, contrasting Munich’s troubled LiMux experience with Turkey’s successful Pardus rollout, and outlines the strategic steps, training programs, and technical customizations that enabled a large‑scale switch from Windows to Linux in public administration.
Since Gartner introduced AIOps in 2016, the IT operations landscape has evolved through five stages—from manual scripting to standardized tools, platform automation, DevOps, and now AI-driven AIOps—enabling real-time anomaly detection, root‑cause analysis, noise reduction, and predictive maintenance through big data and machine learning.
This article explains the evolution of IT operations toward AIOps, outlines its key scenarios, describes the team roles and capability‑building roadmap, and details JD Digital Operations' practical implementations—including fault detection, localization, and automated repair—leveraging AI, big data, and knowledge‑graph technologies.
This article shares a comprehensive, experience‑driven framework for IT professionals to analyze and resolve system‑level issues, covering mindset, architecture design, fault isolation techniques, search‑engine usage, detailed case studies on file‑handle leaks, service‑call timeouts, JVM memory overflow, and actionable recommendations for effective troubleshooting.
Application Portfolio Management (APM) is a systematic approach to inventory, evaluate, and optimize an organization’s software applications—both on‑premises and cloud—to reduce costs, improve agility, mitigate security risks, and align IT assets with business goals.
The article recaps the fourth Enterprise DevOps Empowerment conference, highlighting DevSecOps as the core theme, expert presentations from China Academy of Information and Communications Technology, Huatai Securities, and Tencent, and a detailed Q&A covering threat modeling, security automation, scanning practices, and operational integration.
This article reviews the low average IT operations salary in China, highlights IDC's public cloud market report, examines Huawei's GaussDB shutdown, details AI server market shares, announces Debian 10.4 updates, and summarizes major tech industry news including Tencent's earnings, Microsoft‑Oracle's $10 billion cloud contract, and recent security incidents.
Over a year and a half, an Atlassian power user led a 500‑person IT team to turn a widely‑criticised Jira instance into a central, product‑oriented management platform by applying a custom "敏控创变" agile‑controlled method, introducing product‑ and project‑breakdown structures, an OBS layer, and reporting plugins to achieve refined, scalable collaboration.
This article explores the evolving role of IT operations, defining its core value, comparing traditional closed‑source and open‑source architectures, analyzing the shift toward automation, DevOps, cloud‑native and digitalization trends, and outlining essential skills and management practices for today’s ops professionals.
This article explains the principles, configurations, and real‑world testing of server NIC teaming (Team) technology—covering Intel and Broadcom adapters, switch‑independent and switch‑dependent modes, load‑balancing and fault‑tolerance mechanisms, and step‑by‑step setup procedures to ensure continuous network access for mission‑critical securities systems.
This comprehensive guide explains the prerequisite knowledge, core principles, and detailed step‑by‑step procedures—including physical link checks, IP/DNS verification, gateway testing, and DNS diagnostics—to help you systematically diagnose and resolve network connectivity issues.
This article explains disaster recovery concepts, distinguishes it from backup, outlines data‑level, application‑level, and business‑level DR classifications, and details the four DR tiers with their advantages, disadvantages, and typical implementation considerations.
This article explains disaster tolerance, fault tolerance, and disaster recovery, compares them with backup, discusses RTO/RPO metrics, outlines disaster types, and presents common disaster‑recovery architectures and planning considerations for enterprise IT operations.
Jez Humble argues that Gartner’s dual‑mode IT model oversimplifies modern enterprises, creates harmful trade‑offs between agility and stability, and ultimately hinders performance, while advocating a DevOps‑driven approach that simultaneously enhances speed, reliability, and business outcomes across both record‑keeping and engagement systems.
This article outlines how Ping An’s IT operations team systematically prepares for high‑traffic business events—detailing service assessment, architecture mapping, configuration audits, monitoring design, capacity planning, stress testing, and coordinated incident response—to guarantee reliability and performance under massive concurrent loads.
The 2018 TSB bank migration disaster, which corrupted data for 13 million customers and cost billions, illustrates how inadequate testing, overly complex system integration, and poor change‑management practices can cripple banking IT operations and highlight the need for rigorous operational risk controls.
The 2019 Enterprise IT Operations Whitepaper, released at the national Operations Conference, systematically examines the definition, value, key capabilities, industry applications, challenges, and future trends of IT operations across telecom, finance, Internet, and manufacturing sectors.
In this interview, veteran Bank of China software center analyst Yuan Chunliang shares two decades of experience, detailing how the bank’s shift to distributed core banking systems sparked the development of AIOps practices such as no‑threshold intelligent monitoring, multi‑indicator analytics, and AI‑driven ticket automation to boost operational efficiency and reduce risk.
This article outlines the comprehensive responsibilities and evolution of IT operations, covering system, application, database, security, and platform management, detailing tasks such as infrastructure building, monitoring, optimization, automation, and the shift from manual processes to self‑scheduling systems.
This article explains disaster recovery and backup concepts, their distinctions, various classifications—including data‑level, application‑level, and business‑level approaches—and outlines backup tiers from local tape to active‑active data centers, providing practical guidance for building resilient IT infrastructures.
This article explores the evolving landscape of IT operations, detailing role specializations, comprehensive skill maps for system, web, big data, and container ops, and compares three ELK logging architectures while emphasizing a data‑driven approach to monitoring and incident response.
This interview explores the rise of AIOps, its business drivers, and practical implementation at Sina Weibo, while sharing Peng Dong’s career journey, technical challenges, and management philosophies that illustrate how AI‑driven automation is reshaping large‑scale IT operations.
This article shares a practical case study of implementing AIOps in an online‑education company, covering the background pain points of massive monitoring data, the designed architecture with real‑time processing and machine‑learning pipelines, and the challenges and opportunities of intelligent operations.
This article explores the nuanced differences between IT maintenance (IT运维) and IT operations (IT运营), explaining how organizations transition from merely keeping systems alive to delivering high‑quality, business‑centric services that satisfy users, executives, and IT staff alike.
This article explains the definitions of disaster tolerance, fault tolerance, and disaster recovery, compares their purposes, discusses backup versus disaster‑tolerance solutions, outlines key metrics such as RTO and RPO, and presents common architectural and investment considerations for building resilient enterprise systems.
In a two‑hour interview, Zhang Qinglong, China Bank’s data‑center operations chief, recounts his 38‑year journey from the early B20 accounting system to today’s cloud‑driven services, sharing lessons on responsibility, ITSM adoption, essential skills, and the future direction of IT operations.
The Chinese Information and Communication Research Institute, together with leading industry and academic partners, has launched the world’s first DevOps capability maturity model, detailing assessment criteria across agile management, continuous delivery, operations, architecture, security, and tools, and outlining the evaluation process, timeline, and enrollment information for organizations seeking certification.
The article draws parallels between emergency rooms and IT operations, describing how Kanban's WIP limits, one‑to‑one liaison models, transparent dashboards, and Scrum time‑boxing (daily stand‑ups and weekly reviews) help a globally distributed team prioritize urgent incidents while still advancing important non‑urgent work.
This article examines the evolution of enterprise operations from manual processes to automated workflows, outlines current challenges and requirements, details standardization and management frameworks, compares leading open‑source automation tools, and presents a comprehensive design for an automated operations platform based on ITIL principles.
The article examines how rapid cloud adoption, AI‑ops, and DevOps blur traditional IT operations roles, arguing that ops must shift from a low‑value cost center to a profit‑generating, efficiency‑driving function through mindset change, institutional innovation, expanded responsibilities, modern tools, and continuous skill upgrades.
This article details a bank’s practical experience designing and implementing a hierarchical CMDB, covering architecture, data standards, lifecycle management, accuracy controls, query visualization, performance tuning, and real‑world use cases for daily operations and private‑cloud management.
This article traces the historical development of DevOps from the early days of self‑developed and self‑maintained computer programs, through the rise of professional developers and operations engineers, to the modern agile era where development and operations must collaborate to meet rapid market changes.
This article explores how AI-driven AIOps can turn massive operational log data into actionable insights, detailing the five‑level AI capability model, real‑world implementation scenarios, and industry case studies that demonstrate the value of an intelligent log center.
This article explains what a CMDB is, outlines the design goals, core principles, and key functionalities of Car Home's asset management and process control platforms, and shares practical lessons and best‑practice recommendations drawn from two years of implementation experience.
This article examines the current state and future trends of enterprise operations, outlines common challenges and requirements, explains the importance of standardizing processes and management policies, compares leading open‑source automation tools, and provides a practical SaltStack deployment guide for building an automated operations platform.
This article explains why IT operations must adopt automation, describing its definition, benefits such as zero‑delay response and fault prediction, essential operational components, the self‑built and open‑source infrastructure, and detailed automation frameworks for development, testing, release, monitoring, and service governance.
This article provides a comprehensive overview of server fundamentals, covering RASUM characteristics, instruction‑set classifications, form‑factor types, benchmark suites such as TPC and SPEC, key hardware components, memory technologies, PCIe evolution, and remote management solutions like IPMI and KVM over IP.
This article recounts a securities firm's intensive one‑day system upgrade, detailing the weeks‑long preparation, the meticulous Saturday‑morning execution, and the post‑upgrade verification that together illustrate the critical role of disciplined operations in maintaining ultra‑reliable trading platforms.
This article provides a comprehensive overview of disaster recovery and business continuity planning, covering essential concepts, DRI best‑practice steps, risk and business impact analysis, design options, implementation phases, and practical exercise methods to ensure resilient IT operations.
This guide walks you through the complete process of enlarging a virtual machine's hard disk in VMware vSphere, from powering off the VM and opening the client to confirming the new storage size and verifying the successful expansion.
This article outlines the concept, goals, principles, capability levels, platform architecture, team roles, common scenarios, and practical implementation path of AIOps, showing how AI can enhance quality, cost efficiency, and automation in modern IT operations.
This article outlines the challenges of modern IT operations, explains why traditional methods fall short, and presents a detailed AIOps roadmap—including anomaly detection, localization, root‑cause analysis, and prediction—drawn from Professor Pei Dan’s research and real‑world examples.
This article summarizes a GOPS 2017 Shanghai talk that outlines a comprehensive, data‑driven IT operations framework for large enterprises, covering management体系, business‑centric monitoring, big‑data log analysis, multi‑dimensional reporting, monitoring platform evolution, and autonomous fault‑healing with AI.
This article provides a Chinese‑English reference of frequently used Zabbix monitoring items, covering host groups, system metrics, file checks, network traffic, CPU/memory usage, and service checks, helping users configure and customize their Zabbix monitoring views.
This article chronicles SF Express’s journey of transforming its IT operations department—from a fragmented, silo‑based structure to a streamlined, DevOps‑driven organization—highlighting the challenges of excessive processes, the five “sins” of traditional ops, the strategic initiatives undertaken, and the lessons learned for achieving efficient, automated, and self‑service infrastructure management.
This article presents detailed English summaries of Scenarios 8 through 15 from The Phoenix Project, outlining roles, events, key learnings, and actionable steps that illustrate DevOps principles, bottleneck management, lean operations, and the integration of IT with business objectives.
This guide provides Linux system administrators with a comprehensive, step‑by‑step checklist—including hardware health checks, UPS verification, server and network device inspections, real‑time monitoring setup, and secure remote maintenance—to ensure stable and secure operations throughout the holiday period.
The article examines how traditional banks are reshaping their IT architecture and operations to meet soaring online transaction volumes, tighter regulatory demands, and the need for seamless DevOps and SRE practices, highlighting automation, self‑developed tools, and future data‑driven priorities.
IBM applies cognitive computing to IT operations by continuously learning from massive data, modeling correct behaviors, and recommending automated actions, while leveraging big‑data processing, machine‑learning‑based predictive insights, and micro‑service automation to reduce incidents and operational costs.
This article explains how DevOps extends beyond bridging development and operations to create a complete, closed‑loop management system that boosts engineering efficiency, supports product and project lifecycles, and enables scalable, automated delivery for enterprise digital transformation.
This article outlines how China Merchants Bank’s data‑center application management team identified traditional financial IT operational pain points, introduced DevOps and SRE concepts, built non‑functional management frameworks, and implemented automated tooling, monitoring, and capacity‑scaling to achieve fully automated operations.
This article explains the role, typical responsibilities, work intensity, learning curve, and career prospects of Linux operations engineers, offering practical advice for beginners and senior professionals while highlighting why enterprises choose Linux/Unix and the key technical directions in the field.
Zabbix is an open‑source, web‑based enterprise monitoring platform that tracks Windows/Linux hosts, network devices, and hardware/software metrics, provides alerting, visualizes data via a customizable PHP web UI, and comprises components such as server, agents, proxies, Java gateway, and API, with flexible templates, discovery, and storage options.
This article outlines ten practical DevOps best‑practice steps—including breaking IT silos, aligning performance metrics, achieving real‑time project visibility, automating across the stack, choosing compatible toolchains, starting with small wins, keeping users central, managing change collaboratively, embracing continuous deployment, and building an internal service‑focused culture—to help organizations deliver applications faster and more reliably.
An in‑depth look at Vancl’s massive IT infrastructure—covering network layers, DNS/DHCP design, Windows file services, email systems, instant messaging, AD account management, SCCM automation, and virtualization—offering practical insights for building reliable, scalable operations in large enterprises.
This article shares practical insights from a senior network manager on why enterprises need Application Performance Management, how to visualize, automate, and intelligent‑ly monitor network infrastructure, define KPI metrics, select tools like Zabbix and ELK, and implement a custom APM platform to improve reliability and reduce operational friction.
This article provides a comprehensive overview of Zabbix monitoring, comparing it with Cacti and Nagios, detailing its features, architecture, and step‑by‑step instructions for installing and configuring the server, database, web interface, and agent components on a Linux environment.
The article explains how acknowledging and managing inevitable risks, avoiding the illusion of zero‑risk contracts, and preparing realistic compromise strategies are crucial for reliable IT operations and incident response.
After reading the novel‑style account of the Phoenix Project, the author reflects on the book’s DevOps insights—highlighting chronic IT operations challenges, the power of visualizing changes with Kanban, addressing resource constraints, navigating security audits, and pursuing automation through a three‑step cultural transformation.
This article traces the history of disaster recovery from its 1970s origins through the rise of hot‑standby sites, the impact of internet expansion, and the shift to cloud‑based DRaaS, while forecasting future trends such as integrated business‑as‑disaster solutions, automated management platforms, and social‑media‑driven emergency communication.
This article explains why modern enterprises need IT operations that directly support business objectives, outlines fundamental facts about system reliability, cost, and human error, and introduces concrete metrics such as maximum downtime and failure frequency to evaluate operational effectiveness.
This article introduces three popular open‑source monitoring solutions—Nagios, Graphite, and Icinga—detailing their core features, architecture components, and typical use cases for server, network, and application performance monitoring.
